Refund policy
Village Western Co. Return & Exchange Policy
Thank you for shopping with us at Village Western Co.! We truly appreciate your support of our small business. We want you to love your purchase, and we're happy to help with returns and exchanges when needed.
Returns & Exchanges
Eligible merchandise may be returned within 14 days of the purchase date for a refund and within 30 days for store credit or exchange.
To qualify for a return or exchange, items must be:
- Unworn, unwashed, and free of odors, stains, pet hair, or damage
- In original condition with tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale, clearance, and discounted merchandise
- Jewelry
- Personalized, customized, or special-order items
- Gift cards
Boots & Footwear
Boots and footwear may be returned within 14 days if they have not been worn outside and are returned in their original box. Footwear showing signs of wear will not be accepted.
Online Orders
Online purchases may be returned according to the same guidelines listed above. Customers are responsible for return shipping costs unless the item received was damaged or sent in error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Village Western Co. within 3 business days of receiving your order so we can make it right.
Refund Processing
Approved refunds will be issued to the original form of payment. Please allow 5–10 business days for your financial institution to process the refund.
Our Small Business Promise
As a small business, each return impacts our ability to bring you unique western styles and products. We appreciate your understanding and support of our return policy. If you have any questions, please don't hesitate to contact Village Western Co.—we're always happy to help!